Privacy Policy
This Privacy Policy explains how Sparkle Nest processes personal data when you use the website or request move-in and move-out cleaning services. It applies to inquiries, quotations, scheduling, service delivery, and related communications.
Your Rights
Subject to applicable law, you may ask to access, correct, or delete certain personal data, or to object to or restrict some processing. Where processing is based on your consent, you may withdraw that consent for future processing, without affecting prior lawful processing.
How to Make a Request
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to confirm your identity and understand your request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
Data Retention
Personal data is retained for the period necessary to handle the inquiry, complete the service, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, it is deleted, anonymized, or otherwise handled in a secure manner consistent with our retention practices.
Changes to This Policy
The updated version will apply from the date it is posted unless a different effective date is stated. Where changes are material, we may provide an additional notice through the website or by direct communication if appropriate.
Contact Information
Use the contact details below for privacy questions, requests, or complaints about this notice.
Data We Collect
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and condition photos when provided. We also process basic technical data such as device and browser information, log data, and inquiry records generated through the website or communication channels.
Sources of Data
We receive data directly from you when you submit an inquiry, request a quote, confirm an appointment, or share property details. We may also collect information from messages, call records, form submissions, and technical systems that record how the website is used.
Types of Cookies
We may use essential cookies to support site functions, preference cookies to remember settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You may manage or block cookies through your browser controls and, where available, any site-level preference tools. If you clear cookies or change browser settings, saved preferences may no longer be available and some features may not work as intended.
How We Use Data
We use personal data to respond to inquiries, prepare quotes, review property conditions, confirm scope and access, schedule appointments, carry out cleaning visits, manage payments, maintain records, improve site reliability, and meet legal, tax, and accounting obligations. We may also use data to communicate about the service and to handle follow-up matters related to completion or handover.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims.